Responsible Gaming

Gambling involves the risk of losing money. Keep it within an affordable entertainment budget and never rely on it to pay bills or recover debt. This guide is intended for adults aged 18 and over.

Set limits before playing

• Choose a spending limit you can afford to lose.
• Set a session time and take regular breaks.
• Do not borrow money or chase previous losses.
• Avoid playing when judgement is impaired.

Warning signs

Difficulty stopping, hiding spending, borrowing to play or neglecting everyday responsibilities can indicate that you need a break and support. Stop depositing if play is causing financial or personal harm.

Cooling-off and exclusion

Check whether the platform provides account limits, time-outs or self-exclusion. Ask its support team to explain the available restrictions and duration. This information website cannot apply restrictions to a player account.

Make a plan that includes time and money

A useful limit is decided before you start, when you can consider other expenses calmly. Separate essential spending, debt repayments and savings from an entertainment allowance. Set a stopping point for the session as well as a spending ceiling. A win does not create a reason to extend the session indefinitely, and a loss does not create an obligation to recover it.

Keep a simple record of time spent and money deposited and withdrawn. Looking at the complete record is more informative than remembering the largest win. If the record shows spending beyond your plan, pause rather than increasing the next allowance to make the previous session seem affordable.

Recognise changes in behaviour

These examples are prompts for reflection rather than a diagnosis. You do not need to wait for a severe financial problem before asking for help. If gambling is disrupting work, sleep, relationships or everyday responsibilities, taking a break is a reasonable response.

Use restrictions with a clear purpose

Where the external platform offers deposit limits, time-outs or self-exclusion, read how each tool works. Ask whether a restriction begins immediately, how long it lasts and what happens to pending withdrawals or account access. Save the confirmation of your request. This guide cannot activate those tools or verify that a platform has applied them.

A pause is more effective when you also reduce prompts to return. Consider unsubscribing from promotional messages, removing saved payment details through the relevant account settings and using available device or payment-provider controls. Do not create another account to work around a restriction you have requested.

Supporting someone else

Choose a calm moment to discuss specific behaviour and its effects. Offer practical help finding independent support, while keeping your own finances protected. Paying repeated gambling debts can leave the underlying difficulty unchanged. If you share essential expenses, discuss how those funds will be protected without sharing account passwords or impersonating the other person.

Ask for help

Speak with someone you trust and seek an independent gambling support service in your location. Keep account passwords private and avoid services that promise to recover gambling losses.

Financial tools beyond the platform

Spending controls are available from sources beyond the gambling platform itself. Many banks and payment providers offer category-blocking features or the ability to set spending limits on a card. A block placed at the payment level works independently of any account restriction on the gambling platform, which means it remains in place even if an account limit expires or is removed. Check the settings available from your card issuer or bank application.

Prepaid or dedicated accounts can separate a gambling allowance from household expenses. Loading a fixed amount and keeping it separate from essential funds makes a budget more concrete. Some people find that physically separating the funds removes the temptation to exceed a self-imposed limit at a moment when impulse is stronger than intention.

Independent support services

Qualified support services for gambling concerns are available independent of any operator or regulator. A trained counsellor can provide confidential support without requiring you to have reached a crisis point. Services differ by location; some offer live chat, telephone helplines or in-person appointments. If you are based in Turkey, search for accredited gambling-support services or mental-health resources that cover compulsive behaviour. A conversation with a general-practice doctor is also a valid starting point: they can refer you to specialist support.

Debt support is a separate but related concern. Gambling-related debt is common and not a reason to avoid seeking help. A debt counsellor can help you understand repayment options without judgment. Acting before debt becomes unmanageable gives you more options and tends to produce a better outcome.

After requesting a restriction

Self-exclusion and time-out tools are most effective when combined with actions that reduce the likelihood of returning before the period ends. Unsubscribing from the operator's marketing, removing saved payment details and informing a trusted person of your decision all reinforce the restriction. If a marketing message arrives after self-exclusion, report it to the operator through a documented channel and note the date. Do not use the message as an opportunity to resume access.